next pop up store: 21 Oct, Urban Ventures Street Party Vol 7, KEONG SAIK RD

Shipping & Delivery

SHIPPING & DELIVERY

Most orders will be shipped from our studio within 3-4 working days upon payment confirmation. This is an estimate, and does not include weekends or public holidays. Once your order is shipped, you will receive an order dispatch email.

 

WITHIN SINGAPORE

All items are dispatched from our studio located in Singapore, via SingPost except for Next-Day courier shipping!

We offer free SingPost registered postage to local customers for orders (in a single purchase) totaling S$70* and above. However, please keep in mind that if your order contains mixed merchandises (in-stock and backorder); free shipping applies only if either the in-stock or backorder items add up to S$70*.

*Total order (excluding shipping charges) must amount to S$70 and above after any discount.

METHODS OF SHIPMENT

DELIVERY TIME

TRACKING PROVIDED

RATES

SingPost Free Standard Postage

3-4 working days

No

Free

SingPost Registered Postage

3-4 working days

Yes

$2.80

SingPost Smart Pac

2 working days

Yes

$3.80

Next-Day Courier Service

Next working day

Yes

$7.00

 

We highly encourage you to opt for Registered Postage for greater assurance and tracking of your parcel. Please note that we will not be held responsible for any delayed/loss mail via Standard Postage.

If you have opted for registered mail, once your parcel has been shipped out we will notify you through email and provide you the tracking number. You may track your parcel here (except for next-day courier service which we will inform you through email).

If you are not at home when your parcel arrives, a delivery advice will be slipped at your doorstep or mailbox. You may collect the parcel from the designated post office, redirect it to another post office at your convenience or reschedule for another delivery.

 

INTERNATIONAL SHIPMENT

All international order will be mailed via SingPost Registered Postage.  Enjoy Complimentary International Registered Postage for orders above SGD 100.00!

COUNTRIES     

DELIVERY TIME

RATES

Malaysia & Brunei   

4 - 6 working days

SGD $5.50

Asia & the Pacific (except Australia, Japan & New Zealand)

4 - 8 working days

SGD $7.00

Rest of the world (including Australia, Japan, New Zealand, Africa, America, Europe and the Middle East)

6 - 12 working days

SGD $9.00

 

Once your parcel has been shipped out we will notify you through email and provide you the tracking number. You may track your parcel here.

Please note that once your order has arrived in your resident country, it will be passed on to your local postal service. We are not able to track your parcel thereafter.

 

TAX & CUSTOM FEES

We do not charge tax and custom fees. All international orders may be subjected to custom and/or import duties, handling fees, VAT and/or Taxes through customs upon arrival into your country. The fees imposed are solely determined by the customs agency within the destination country. Any fees of these charges and taxes imposed on the order must be fully paid by the recipient and it will not be reimbursed by us. 

 

Please do not hesitate to reach out if you have any queries. You may contact us at hello@theclayday.com and we will see how best we can help you.

Happy Shopping!